Shipping policy

Shipping Policy

Thank you for shopping with us! We’re so glad you chose our candles to brighten your space. Below is everything you need to know about how we handle shipping.

Processing Time

All orders are processed within 1–3 business days. Once your order is packed and ready to go, we’ll send you a shipping confirmation with tracking info.

Shipping Within the U.S.

We currently ship to all 50 U.S. states (including Alaska and Hawaii).

Note: Delivery times are estimates and may vary due to weather, holidays, or carrier delays.

Order Tracking

You’ll receive a tracking number via email once your order ships. It may take up to 24 hours for tracking details to update.

Shipping Carriers

We use trusted carriers like USPS, UPS, or FedEx depending on your location and shipping option.

Lost or Damaged Packages

If your order arrives damaged or goes missing in transit, please reach out to us at [your email address] within 7 days of delivery. We’ll do our best to make it right.

Need Help?

If you have any questions about your order or shipping, please don’t hesitate to contact us at thoughfulcandlellc@gmail.com.

 

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